Engage your workforce and turn routine interactions into strong customer connections.
Robust hosted management system that is suitable for small to medium contact centers with Interactive Voice Response (IVR) and queuing functions through our Premium Auto Attendant.
Telehop's integrated Automatic Call Distribution (iACD) draws many of its capabilities from cloud-based PBX features such as hunt groups, auto attendant, and music-on-hold. These core functions provide Interactive Voice Response (IVR) and queuing functions through our Premium Auto Attendant.
Agent-level features provide helpful information about the caller and allow agents to monitor performance against KPIs (Key Performance Indicators) and set what "state" they are in. Supervisors and administrators have a number of powerful features that enable them to coach agents and assist in calls. The supervisor dashboard allows administration of call queues and performance.
Detailed standardized or ad-hoc report generation is available to track trends over time.
Is your call center helping to create happy customers? Gain more control, better reports, and greater staffing flexibility with advanced features to improve customer service levels.
Unleash the power of exceptional customer experiences by reducing IT reliance and streamlining workflow processes.
High-speed, robust, and always on broadband solutions with a range of technologies to meet your bandwidth needs.
Send and receive multiples faxes all at once anytime and anywhere, even during an outage using your computer, tablet or phone.