Significance of unified communication and collaboration across different business verticals

Posted on July 4, 2018

Check out the latest #article by Telehop Business Services President & CEO Mr. Rajiv Jagota's on his views about the importance of #unifiedcommunication and #collaboration across different #businessverticals and how they transform the new age #enterprisecommunications.

Unified communications, digital transformation and enterprise mobility are transforming business interactions and sustaining a competitive edge to lean forward in the current market dynamics. They are connecting the dots and driving how an organization brings together people, process and technology in terms of data to create genuine customer value.

There has been a significant adoption of Unified Communications and Collaboration (UC&C) among organizations to enhance enterprise wide productivity. Businesses across all industries are changing the way they communicate and collaborate – whether it is within workforce and teams in the organization or externally with clients and partners. The Hosted PBX market is gaining traction due to the growing need of enterprise mobility and increasing acceptance of the cloud and unified communications. The overall Hosted PBX market size is forecasted to grow from $4.7B in 2018 to $9.5B by 2023, at a CAGR of 14.9% during the forecast vista. (Source: ReportLinker)

The cloud is a perfect model for the delivery of collaborative solutions. However, adoption of cloud collaboration varies largely by industry, driven by the discrete market landscape and tactical objectives each industry faces.

Vertical Industry Imperative

As every vertical market has distinctive unified communications requirements, vertical specific solutions are the next frontier for Hosted PBX markets. To understand clients' unique business interests, in certain vertical markets and matching up solutions based on the specific vertical will enable productivity gains across the organizations and create new agility in enterprise business communications.

Multi-location enterprises have the greatest demand for Hosted PBX with industry specific customized requirements. Various industries such as Healthcare, Hospitality, Education, Banking, Financial Services, and Insurance (BFSI), Government & Public Sector, Telecom and IT, Utilities, Retail, Media and Entertainment, E-commerce, Transportation, Logistics, etc. are showing a great adoption to cloud based Hosted PBX and collaboration solutions. Though cost savings, flexibility, scalability, and the ability to access applications at tip of the fingers are common benefits that are on top of mind across every organizations, certain benefits resonate more powerfully in some industries as compared to others.

Healthcare being one of the mission critical sectors, there is a constant need of faster communication systems for the real-time contact with the patients, doctors, consultants, multi-site locations etc. as well as to monitor the information and data records. Hence, it needs to be equipped with a versatile and best in technology communication systems to ensure that the finest services are being provided on time to increase operational efficiency, reduce CapEx and enhance patient journeys. Telehop specialises in helping organisations with a tailored solution to best fit their requirements and budget. Telehop Business Services has a good presence in the healthcare industry, including hospitals, clinics, doctor’s offices, dentist offices, health care centres and physicians across Canada and offers solutions for 700+ business phone lines.

Education is one another segment which is having greater demand for enhanced communication systems. Educators are using interactive tools for continuous communications between students, teachers and even parents, promoting collaborative online projects via conferencing, conducting webinars and bringing superior usage of pictorial coaching models into the schoolrooms. Opportunities to implement unified communication and collaboration proliferate, particularly when these delivery models lead to cost savings, improves agility and efficiency as well as reduce operational expenses. Unified communication solutions enable the need for organizations to facilitate communication and collaboration among students, researchers, and teachers/professors across a broad geographic footprint.

Moving Forward

Given the numerous benefits that unified communication & collaboration offer, there has been a rising demand and dominance observed for UCC across other industry verticals as well. Adoption of cloud collaboration will continue to differ by industry, but it is definitely the next-gen opportunity revolutionizing your business by simplifying, streamlining and automating the processes to drive business communication with. Preferences in delivery model will vary, as will drivers, expected benefits, and inhibitors to adoption, but the UCC and mobility markets with respect to verticals are booming. All these industries are the next-generation businesses sweet spot for Unified Communication & Collaboration (UCC).

About Telehop

Telehop Business Services is one of the leading providers of unified communications for SMB and enterprises. With over 25 years of experience, Telehop has continuously evolved over the years to offer next-generation innovative solutions and among the many lines of business offerings, Telehop Business Services has been one of the fastest growing segments with satisfied customer base worldwide.

Telehop Business Services offers the most comprehensive and cost-efficient Unified Communication and Collaboration (UCC) solutions including Business Internet, Hosted PBX, Accession Communicator, Accession Meeting, Accession Webinar, Call Recording, Contact Center offerings across multi-site locations as well as Mobility Solutions. This offering can mobilize and connect the teams anytime anywhere and help them collaborate across any device via softphone app, video conferencing and webinars.