Business Process Outsourcing

Ellora offers offshore business process outsourcing (BPO) and information technology outsourcing (ITO) focused on omni-channel support services (inbound & outbound voice, marketing and technology).

Ellora Brings Value To Your Business

Save Time and Resources

Let Ellora handle day to day tasks so your team can focus on growth

Ellora is Focused on Small Business

We specialize in organizations with lower FTE requirements and can scale as you grow

Higher quality and better performance

With 10+ years experience, we provide services at the highest levels with great accuracy, efficiency and speed

Ellora Services Offered

24/7/365 Customer Service
Sales
Retention
Collection / Accounts Receivables
Technical Support (tier 1 & 2)
Graphic Design
Research & Survey Support
Call, e-mail, ticket, chat, mail, and social media services
Data Entry / Encoding / Transcription support services

Real Time Reporting

Stay on top of activity by tracking key performance indicators and service levels in real-time. Reporting types include;

Customer feedback tracking
Customer Satisfaction (CSAT)
Customer Effort Score (CES)
First Contact Resolution (FCR)
Custom reports

Why ?

Diverse, high quality agents that are fluent in business English
Multiple languages supported, including French
Experienced agents that forge meaningful customer relationships resulting in greater customer loyalty
Great value allowing your support spend to go further

Business Phone

Business Internet

Unified Communications