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FAQs

CommPortal provides a web interface to your phone system, and allows end users to view and manage the configuration of their account.
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  1. How to log-in to Commportal?

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    All users can login to their online portal as a "Standard Use" by going to:
    http://commportal.telehop.com or
    https://www.telehop.biz > My Account > Standard User

    • The default log-in number will be user’s telephone number without brackets, dashes or spaces and the password will be default password as shared with the user unless otherwise arranged separately.
    • For security purposes, please ensure you change the default password immediately on your first log-in.

  2. How can I view and listen to my voicemail messages?

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    • You can view your voicemail messages on the Telehop Commportal Dashboard.
    • To access your voicemail messages, click on the Messages & Calls tab on the dashboard.
    • Messages shows all of your new and previously heard voice messages. Unheard messages are shown in bold.
    • Missed indicates the recent calls you have received and not answered.
    • Dialed indicates the recent calls you have made.
    • Received indicates the recent calls you have answered.
    • Deleted indicates the recent calls you have deleted.
    • To listen to a message, click on the play icon to the left of the name /number. This will bring up the Voicemail player, which loads and plays the message. With this player, you can see when the message was received and how long it is. The player allows you to pause, rewind and fast forward the message, mute the player or change the volume and delete or save the message.
      Telehop Dashboard
  3. How to enable Call forwarding?

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    Forwarding allows you to view and change your call forwarding settings. To enable Call forwarding click on Call manager > Forwarding
    Telehop Dashboard

    There are various options in Call Forwarding as below:

    Forwarding immediately:
    From this section, you can select to forward calls immediately to an assigned number

    1. Select the tick box to Forward calls immediately
    2. Enter the number to forward calls to.
    3. Click Apply.

    Busy / No Answer:
    From this section, you can select to forward calls when you are busy or there is no answer to an assigned number
    To activate both services select the tick box Use same call forwarding configuration for both services.

    To activate no answer simply follow these steps:

    1. Select the tick box Forward calls when no answer.
    2. Enter the number to forward calls to.
    3. Click Apply

    To activate busy simply follow these steps:

    1. Select the tick box Forward calls when busy
    2. Enter the number to forward calls to.
    3. Click Apply

    Unavailable:
    From this section, you can select to forward calls if your phone is unavailable, to an assigned number

    To activate unavailable simply follow these steps:

    1. Select the tick box Forward calls if your phone is unavailable (e.g. it is unplugged or loses power).
    2. Enter the Number to forward calls to.
    3. Click Apply.

    Selected Callers:
    From this section, you can select to forward calls from selected callers to an assigned number

    To activate selected callers simply follow these steps:

    1. Select the tick box Forward calls immediately if they are from selected callers.
    2. Enter the number to forward calls to
    3. Click Apply.

    Forwarding Destinations:
    From this section, you can add numbers that you frequently forward calls to via name rather than number

    To activate forward destinations simply follow these steps:

    1. Enter the destination name you wish to use.
    2. Enter the number to forward calls to.
    3. Click Apply.

  4. How to add a new contact?

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    To add a new contact, follow these steps:

    1. Click on New Contact
    2. Enter the details for your new contact in the text boxes provided.
    3. Enter phone numbers for your contact in the appropriate field. Click the round button to the right of a number to indicate that it is the preferred number for this contact.
    4. Enter contacts address in the text boxes provided.
    5. Click on Save.

  5. What is Call Manager? How does it work?

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    Telehop Dashboard
    Call Manager provides you with powerful rules based routing allowing you to configure when, where and which calls are delivered. For example, a user might want to forward calls from family and friends to a home phone, while forwarding calls from the office directly to voicemail, or to screen calls from a particular number.

    • Summary gives you a description of what will happen to incoming calls.
    • Forwarding allows you to view and change your call forwarding settings.
    • Follow Me allows you forward calls to your other phone numbers, either in sequence or at the same time
    • Screening lets you screen different types of incoming calls.
  6. How does "Follow Me" Feature works?

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    Telehop Dashboard
    From this section you can forward calls to your other phone numbers, either in sequence or at the same time.

    To activate follow these steps

    Telehop Dashboard
    1. Select the tick box Forward calls you receive to one or more alternate destinations.
    2. Click Add Rule
    3. Choose a number to forward to from the Destination to ring drop down box (these numbers are added in the Forwarding Destinations step)
    4. Name your rule in the Descriptions box
    5. Click OK
    6. If you would like to enter additional steps in the Find Me rule repeat steps 2 – 5.
    7. Once the desire forwarding steps have been entered, click Apply.

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