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Hosted PBX

for

Healthcare

Hosted PBX for Healthcare

Offer improved patient care with flexible, scalable and affordable business communication solutions


Introduction

Healthcare being a mission critical sector, there is a constant need for faster communication systems for real-time contact with patients, doctors, consultants and colleagues etc. as well as to monitor information and data records. Hence, it needs to be equipped with a versatile and best in technology communication systems to ensure that the finest services are being provided on time to enhance every patient's journey.

Telehop Business Services offers comprehensive and cost-efficient unified communication solutions including business internet, hosted PBX, unified solutions as well as contact center solutions for single or multi-site locations. Telehop specializes in fitting organizations with a tailored solution to best fit their requirements and budget.

How Telehop Can Help?

HOSTED PBX

  • Call Handling
  • Interactive Voice Response (IVR)
  • Video Conferencing and Consultation
  • Softphone App for Anytime Anywhere Connectivity
  • PHIPA Compliant Call Recording
  • Automatic Call Distributor (ACD)
  • Auto Attendant
  • Find Me Follow Me
  • Securely Connecting Multi-sites via Extension Dialing

BUSINESS INTERNET

  • Flexible plans and packages to meet your business needs
  • Reliable, stable and secure connectivity 24/7
  • High scalability with the capability to increase bandwidth, quickly and affordably
  • High performance with 99.9% service uptime

CONTACT CENTER

  • Multiple Calls at a time - Helps healthcare organizations to address and process multiple calls at the same time and attend hundreds of calls daily minimizing the call hold and wait lines
  • Record calls to improve on service quality and enhance patient care
  • Skills based routing - Connects patients to the right person at the right time
  • Manages SMS, email, web, chat and voice interactions
  • API's for CRM integration

UNIFIED COMMUNICATION

  • Collaborate via video and web conferencing, document sharing, text, video and voice calling services
  • The multimedia data-handling capabilities may be used for hosting appointments and check-ups with remote patients, mentoring and collaboration on surgical procedures as well as conducting on-line training and exchanging information over webinars

SOLUTION BENEFITS

  • Allow healthcare professionals to improve their connections with patients and other hospital staff while reducing the service costs
  • Reduce CapEx and utilize OpEx budgets hosting voice services in the cloud. Eliminate the need for purchasing, managing and maintaining an on-premise phone system
  • Cost effective - Eliminate Long Distance (LD) costs. North American Long Distance (LD) included
  • Reduce or eliminate IT costs. 24/7 technical support and customer service helpline - Absolutely FREE - Our engineers and technical team are your new telecom team
  • High reliability and scalability
  • Streamlined administration and simplified management
  • High redundancy with all time business continuity - 99.9% uptime

Other Solution Offerings