Hosted PBX for Healthcare
Offer improved patient care with flexible, scalable and affordable business communication solutions
Introduction
Healthcare being a mission critical sector, there is a constant need for faster communication systems for real-time contact with patients, doctors, consultants and colleagues etc. as well as to monitor information and data records. Hence, it needs to be equipped with a versatile and best in technology communication systems to ensure that the finest services are being provided on time to enhance every patient's journey.
Telehop Business Services offers comprehensive and cost-efficient unified communication solutions including business internet, hosted PBX, unified solutions as well as contact center solutions for single or multi-site locations. Telehop specializes in fitting organizations with a tailored solution to best fit their requirements and budget.
How Telehop Can Help?
HOSTED PBX
- Call Handling
- Interactive Voice Response (IVR)
- Video Conferencing and Consultation
- Softphone App for Anytime Anywhere Connectivity
- PHIPA Compliant Call Recording
- Automatic Call Distributor (ACD)
- Auto Attendant
- Find Me Follow Me
- Securely Connecting Multi-sites via Extension Dialing
BUSINESS INTERNET
- Flexible plans and packages to meet your business needs
- Reliable, stable and secure connectivity 24/7
- High scalability with the capability to increase bandwidth, quickly and affordably
- High performance with 99.9% service uptime
CONTACT CENTER
- Multiple Calls at a time - Helps healthcare organizations to address and process multiple calls at the same time and attend hundreds of calls daily minimizing the call hold and wait lines
- Record calls to improve on service quality and enhance patient care
- Skills based routing - Connects patients to the right person at the right time
- Manages SMS, email, web, chat and voice interactions
- API's for CRM integration
UNIFIED COMMUNICATION
- Collaborate via video and web conferencing, document sharing, text, video and voice calling services
- The multimedia data-handling capabilities may be used for hosting appointments and check-ups with remote patients, mentoring and collaboration on surgical procedures as well as conducting on-line training and exchanging information over webinars
SOLUTION BENEFITS
- Allow healthcare professionals to improve their connections with patients and other hospital staff while reducing the service costs
- Reduce CapEx and utilize OpEx budgets hosting voice services in the cloud. Eliminate the need for purchasing, managing and maintaining an on-premise phone system
- Cost effective - Eliminate Long Distance (LD) costs. North American Long Distance (LD) included
- Reduce or eliminate IT costs. 24/7 technical support and customer service helpline - Absolutely FREE - Our engineers and technical team are your new telecom team
- High reliability and scalability
- Streamlined administration and simplified management
- High redundancy with all time business continuity - 99.9% uptime