Telehop Business Services launches their Cloud Contact Center powered by Telax with a powerful webinar
Posted on September 27, 2017
Consumer Choice Award Winner, Telehop Business Services enhances their integrated and hosted unified communications portfolio by adding a robust cloud contact center product powered by leading Canadian provider, Telax.
"We're pleased to offer this proven hosted technology as part of our comprehensive hosted unified communications product portfolio." says Rajiv Jagota – President & CEO of Telehop.
Rajiv Jagota goes on to say; "We wanted to offer our customers a cloud contact center product that could live up to our high VOIP standards. Since Telax works by integrating directly into our network (unlike standard OTT solutions), we can deliver a robust contact center solution with superior voice quality, greater reliability, easier adoption, and faster more accurate resolve times."
This cloud-based solution leverages the cost-efficient SaaS (software as a service) model to deliver powerful features that include: automatic call distributor, chat, interactive voice response, workforce management, real-time dashboards, computer telephony integration, business intelligence reporting, call recordings, remote agents, disaster recovery, automatic updates, and so much more.
"Telax is excited to bring our years of cloud contact center experience to the Telehop network. With this unique in-network solution, Telehop can deliver a cloud contact center with increased reliability, more accurate resolve times, and superior voice quality." says Larry Brown, Product Manager of Telax.
Telehop Business Services is kicking off their new product by offering a free webinar on Oct 18th, 2017 that’ll cover both, the vital importance of great customer experience across all your customer touch points, as well as ways to improve these interactions so business can increase revenue without putting pressure on their bottom line. Visit www.telehopbusinessservices.com/webinar-telax today to sign up for this powerful webinar.
Learn more about this dynamic new contact center solution, and other voice service offerings from Telehop Business Services, at https://www.telehopbusinessservices.com
Telehop Business Services is one of the leading providers of unified communications for SMB and enterprises. With over 20 years of experience, we strive to provide superior telecom services for your business while complementing our offerings with a positive customer experience. Telehop has continuously evolved over the years to offer next-generation innovative solutions and among the many lines of business offerings, Telehop Business Services has been one of the fastest growing segments with satisfied customer base worldwide.
Telehop is licensed as a Class "A" telecommunication carrier by the Canadian Radio and Telecommunication Commission (CRTC) with carrier-grade network coverage across Canada and the USA.
A pioneer in cloud contact center technology, Telax has been providing IP services to local and global organizations for 20+ years. Today, Telax partners exclusively with communication service providers with the aim of helping them succeed in the competitive contact center space. By integrating the Telax contact center solution into a Provider’s network, service providers gain competitive edge above standard over-the-top cloud contact center providers that benefits and truly resonates with end users.
For Additional Information Contact:
Telehop Communications Inc.
Mr. Rajiv Jagota, 416-499-5463
President and CEO